MTN Complaint
| SUPPLIER | MTN | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | EAST RAND MALL | COUNTRY | South Africa | ||
| TIME / DATE | 11:03 Thu 11 Mar | PERSON RESPONSIBLE | SIPHO | ||
| CUSTOMER | Percy19 | View all reports by user |
1
4
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | STILL DISGUSTED | ||||
| THE INCIDENT Thu 11 Mar 
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THANK YOU FOR YOUR RESPONSE MTN.I WENT TO THE STORE LAST WEEK FRIDAY,WHERE THE CONSULTANT ADMITTED THAT HE HIMSELF WASN'T AWARE OF CERTAIN THINGS WHICH I WAS BILLED FOR.I WAS PROMISED THAT THE STORE MANAGER NICOLE WOULD GIVE ME A CALL ON MONDAY,8MAR2010.IT NEVER HAPPENED.I DON'T CARE IF MTN BILLS ARE A MONTH IN ADVANCE.THE FACT IS I WAS NEVER TOLD THAT I WOULD BE BILLED FOR R406.74 & THAT'S WHY THE NCA WAS BROUGHT IN TO PROTECT US AS CLIENTS.IF ALL DETAILS OF A CONTRACT IS NOT CONVEYED IT IS IN BREACH OF THE NCA LAW.YOU DEBIT MY ACCOUNT FOR SUCH A RIDICULOUS AMOUNT NOT KNOWING IF THAT MONEY WAS MEANT FOR SOMETHING ELSE.IF I HAD KNOWN OF ALL THE COSTS I COULD'VE MADE ARRANGEMENTS FOR SUCH AN AMOUNT IN MY BUDGET.IF YOU AREN'T PREPARED TO TAKE RESPONSIBILTY FOR THE NEGLIGENCE OF YOUR CONSULTANT I AM PREPARED TO CANCEL MY CONTRACT IMMEDIATELY.I HAVE BEEN A LOYAL MTN CLIENT FOR MANY YEARS & HAVE DONE MORE THAN ONE UPGRADE & NEVER BEFORE HAS ANYTHING LIKE THIS HAPPENED.
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| SUPPLIER RESPONSE Time: 09:34:21 Fri 12 Mar 10 |
Hello Percy19, |
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| CUSTOMER'S FEEDBACK Time: 08:41 Tue 16 Mar 10 |
Utterly disgusted: I have not received a call, an email or sms from MTN regarding this situation. | ||||
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